Returns & Exchanges

At PRx Performance, we stand by the quality of our gym equipment and offer a 30-day return window for items in new, resalable condition with original packaging. We are committed to ensuring you have the right gear to fit your space and reach your fitness goals.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team or visit our online portal with your order number and email address to start the return or exchange process.

• 2.
  Prepare the Package

  Securely pack the items in their original boxes, ensuring all hardware and components are included to avoid restocking fees.

• 3.
  Label and Ship

  Attach the provided prepaid shipping label to your package and drop it off at the designated carrier location.

• 4.
  Inspection and Refund

  Once our warehouse team inspects your return for quality assurance, we will issue a refund to your original payment method within 5-7 business days.